Customer - Technical Support Specialist - JW
Core
Deliver and support high-volume professional services projects, handling technical setup, configuration, implementation, and troubleshooting for customers.
Role type
Customer-facing technical support specialist (professional services)
Builds
Professional services projects and technical implementations for clients
Domain
IT services, networking, and professional services delivery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
General IT knowledge, networking fundamentals, project management, customer liaison, technical troubleshooting, documentation, AI tool usage
Preferred skills
Software implementation experience, hospitality/PMS/PBX systems knowledge, cloud/on-premise systems experience, customer network/firewall familiarity
Technologies
AI tools (ChatGPT, Copilot), networking tools, workplace systems
Responsibilities
Carry out technical setup, configuration, and implementation tasks; troubleshoot connectivity and environment issues; liaise with customers and internal teams; assess technical requirements and risks; maintain project documentation; use AI tools for reporting and troubleshooting
Seniority
Mid-level, independent contributor
