Enterprise Customer Success Manager
Core
Manage a $2M portfolio of 200–400 small enterprise accounts, driving retention, adoption, and expansion for an AI-powered maintenance and asset management platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer retention, product adoption, and revenue expansion within the MaintainX platform
Domain
B2B SaaS / Industrial Maintenance & Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, stakeholder engagement, churn risk identification, lifecycle campaign design, data-driven intervention, CRM proficiency, automation strategy
Preferred skills
Experience in industrial/manufacturing/facilities/engineering environments, AI tool experimentation
Technologies
Salesforce, Gainsight, Outreach, Gong
Responsibilities
Partner with Account Directors to drive retention and expansion; serve as executive point of contact for enterprise stakeholders; leverage health signals and usage data to identify risks and opportunities; design and execute scalable success motions (automated campaigns, onboarding, webinars); deliver targeted 1:1 engagement at critical lifecycle moments; analyze engagement metrics to refine success programs
Seniority
Senior, hands-on IC