Guest Service Officer (Full-time) – Luxury Hotel
On-site
Core
First point of contact for guests, managing check-in/check-out, inquiries, complaints, and coordinating with hotel departments to ensure seamless stays.
Role type
Guest Service Officer
Builds
Guest experiences and operational flow for hotel guests
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest interaction, complaint resolution, coordination with departments, upselling, records management, shift flexibility
Preferred skills
Luxury hotel experience, hotel management software (Opera) familiarity
Responsibilities
Welcome guests and manage check-in/check-out processes, handle guest inquiries and complaints, liaise with housekeeping and concierge, resolve guest issues, promote hotel services and amenities, maintain guest information records