IT Support Officer
Core
Providing Level 1 desktop support and end-user computing assistance for Victorian State Government citizens.
Role type
Level 1 IT Support Officer
Builds
IT support services for government departments
Domain
Public Sector / Government
Deliverable
client delivery
Required skills
Level 1 desktop support, Microsoft 365, Windows 10, IT asset management, hardware provisioning, IT inductions, process documentation, AV equipment setup, ticket management
Preferred skills
Teams Telephony, Mobile Device Management, Domino Lotus Notes, Adobe Acrobat, Multifunction Devices with Follow Me Print, Case Management Systems, Crestron hardware
Technologies
Microsoft 365, Teams, Domino Lotus Notes, Adobe Acrobat, Windows 10, Crestron
Responsibilities
Provide Level 1 desktop support and troubleshoot user queries; Manage new starter IT hardware provisioning and perform IT inductions; Perform IT asset management for desktops, mobile devices, SIM cards, and peripherals; Support and troubleshoot audio-visual equipment for conference rooms; Raise and follow up on IT requests with external providers; Compile IT user guides and process documentation.
Seniority
Entry to Mid-level, hands-on IC
