Customer Service Representative (Fixed term 12 Months)
Core
Provide exceptional customer service via telephone, email, chat, and social media for ResMed products, handling orders, warranty, data entry, and technical/clinical assistance.
Role type
Customer Service Representative
Builds
ResMed medical supplies, equipment, and therapy services
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
order processing, data entry, ticketing system documentation, cross-functional collaboration, customer relations management, deadline tracking
Preferred skills
1+ years of related experience, broad knowledge of daily routines and procedures
Responsibilities
Handle customer orders for medical supplies and equipment, create and maintain client account records, track deadlines and manage tasks in web-based tools, document technical and customer-reported problems in ticketing systems, provide metrics to management, escalate issues to relevant teams
Seniority
Entry-level / Junior
