Customer Experience Rep I
Core
Support Record Hub customers by responding to inquiries, resolving standard issues, and providing basic education on services via telephone, email, and chat.
Role type
Customer Experience Representative I (Call Center)
Builds
Customer support for Record Hub services
Domain
Healthcare data platform
Deliverable
client delivery
Required skills
Active listening, clear verbal and written communication, basic problem-solving, data entry, typing
Preferred skills
Call center experience, familiarity with ticketing systems, RingCentral experience
Technologies
RingCentral, ticketing systems
Responsibilities
Respond to customer inquiries via phone, email, and chat; resolve standard issues; document interactions in designated systems; escalate complex issues; make outbound contacts for updates and support; follow defined workflows and scripts.
Seniority
Entry-level to Junior, individual contributor