Services Specialist
Core
Deliver patient and customer support for at-home sleep testing services, including scheduling, troubleshooting, and coordination.
Role type
Patient Services Specialist (Customer Support)
Builds
SleepView Direct patient testing workflow and support experience
Domain
Healthcare / Sleep Medicine / Clinical Diagnostics
Deliverable
client delivery
Required skills
phone support, patient scheduling, HIPAA compliance, troubleshooting, record keeping, cross-functional communication, process adherence
Preferred skills
healthcare experience, technical support, remote work autonomy, problem-solving, adaptability
Technologies
web portal, customer messaging systems, scheduling tools
Responsibilities
Provide professional phone support to patients and customers; Schedule and coordinate patient testing appointments; Make manual outbound calls for follow-up; Troubleshoot equipment and assist patients before/after overnight studies; Document interactions and maintain accurate records per HIPAA; Escalate issues to appropriate teams; Collaborate with cross-functional teams to resolve patient needs.
Seniority
Individual Contributor, entry-to-mid level