Retail Claims Administrator
Core
Manage major retailer accounts, process and resolve retail claims, and coordinate return authorizations (RAs) for Samsung Electronics Australia.
Role type
Retail Claims Administrator
Builds
Claims resolution and return authorization processes for Samsung's retail network
Domain
Consumer electronics retail operations
Deliverable
client delivery
Required skills
Claims investigation, account reconciliation, stakeholder coordination, report generation, data accuracy, process improvement
Preferred skills
Microsoft Excel, problem-solving, adaptability
Responsibilities
Manage major retailer accounts as primary point of contact for claims enquiries and escalations; Process, investigate, and track retail claims from receipt to resolution; Reconcile accounts and maintain accurate records; Manage outstanding Return Authorisations (RAs) including retailer communications and action plans; Coordinate with retailers, logistics, and warehouses for timely RA resolution; Produce daily ageing and outstanding reports; Investigate and resolve wrong stock returns; Support the end-to-end local scrapping process.
Seniority
Individual Contributor