Digital Engagement Manager
Core
Own digital customer engagement and retention/expansion for a portfolio of 2,000+ accounts using AI-driven automation and strategic human touchpoints.
Role type
Scaled Engagement Manager (Digital Customer Success/Lifecycle Marketing hybrid)
Builds
Automated engagement systems, lifecycle communication engines, and AI-assisted outreach workflows
Domain
B2B SaaS / AI Recruiting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Systems thinking, high-volume account management, data-driven analysis, commercial negotiation, technical aptitude, strategic writing, rapid experimentation
Preferred skills
Experience in scaled digital customer success, lifecycle marketing, or account management with a systems orientation
Technologies
AI agents, automation tools, health-score dashboards, email marketing platforms, webinar tools
Responsibilities
Own GRR and NRR outcomes for 2,000+ accounts; execute strategic human touchpoints at key moments; build and run 1:many communication engines; experiment with AI/automation for outreach; partner cross-functionally to synthesize churn/expansion signals; shape the scaled engagement motion structure
Seniority
Individual Contributor, early-stage ownership (Day 0 role)