IT Specialist
Core
Provide Tier 1 technical support and device lifecycle management for employees in a modern technology environment.
Role type
IT Specialist (Tier 1 Support)
Builds
IT support services, device readiness, and access management
Domain
IT Operations / Help Desk
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS troubleshooting, Microsoft 365 support, identity and access management, ITSM processes, asset management, remote access support, phishing recognition, documentation creation
Preferred skills
ITIL practices, automation workflow design, endpoint management tools, security principles, ticketing platforms
Technologies
Freshservice, Snipe-IT, Microsoft 365, Teams, Intune, Jamf, Entra ID
Responsibilities
Serve as first point of contact for IT requests and incidents; troubleshoot and resolve Tier 1 issues involving devices, software, and connectivity; assist with selected Tier 2 issues; support employee onboarding and offboarding; process identity and access requests; track equipment assignments and returns; recognize and report suspicious activity; create and maintain troubleshooting documentation; use approved AI-enabled automations; participate in service reviews and recommend improvements
Seniority
Early-career, hands-on IC