Senior Customer Success Manager

Elliptic

SingaporeFull-time2026-10-07 → 2026-10-23

Core

Strategic mid-market account ownership and team mentorship for a crypto intelligence SaaS platform.

Role type

Senior Customer Success Manager (Player-Coach)

Builds

Customer retention, expansion pipelines, and regional playbooks for mid-market accounts

Domain

Fintech / Blockchain / Digital Assets

Required skills

B2B SaaS Customer Success, mid-market account management, renewal strategy, expansion sales, executive stakeholder management, account planning, retention forecasting, AI-based customer insights tools, cross-functional collaboration

Preferred skills

AML knowledge, blockchain/Web3 expertise, public speaking, player-coach experience

Technologies

AI-based tools for customer insights and workflow automation

Responsibilities

Own health, retention, and expansion pipeline for mid-market portfolio; Lead end-to-end renewal cycles; Run strategic business reviews; Act as subject-matter expert for peers; Model and share best practices; Contribute to regional playbooks and enablement content

Seniority

Senior, hands-on IC with informal mentorship

About Elliptic

Elliptic has just closed its largest funding round, operates in a market that is moving into mainstream, and has executives with genuine vision and contributions to make to the on-chain finance agenda. The person in this role will help define how the world sees Elliptic, building the right earned media program, the right analyst relationships, and the right executive voices, and will have a direct bearing on how we are perceived by the customers, regulators, and partners that matter most.