Overnight Shift - Membership Services Representative (Limerick, Ireland)
Core
Deliver world-class member support by resolving complex issues across hardware, software, and data analytics to build trust and loyalty.
Role type
Senior IC membership services representative (customer support)
Builds
WHOOP hardware, mobile app, and data analytics platform
Domain
Health technology / Wearables
Deliverable
client delivery
Required skills
troubleshooting hardware and software issues, analyzing member data insights, proactive problem-solving, documenting interactions, meeting key performance metrics, phone-based support, empathy, active listening
Preferred skills
hospitality-driven service mindset, adaptability, resilience, growth mindset, quick learning
Technologies
WHOOP hardware, mobile app, data analytics tools
Responsibilities
Deliver exceptional support across phone, email, and chat; troubleshoot hardware, app, and data issues; identify opportunities to surprise and delight members; advocate for members by surfacing trends and feedback; maintain accurate documentation of interactions; meet or exceed key performance metrics.
Seniority
Individual Contributor, operational level