Analyst III Infrastructure services
Core
Resolving customer technical issues with software, hardware, and application support via ticketing and escalation processes.
Role type
Level 3 Infrastructure Services Analyst (Technical Support)
Builds
Resolved customer incidents and maintained system health for enterprise clients
Domain
IT Infrastructure & Technical Support
Deliverable
client delivery
Required skills
diagnosing technical issues, troubleshooting software/hardware, using ticketing tools, prioritizing customer problems, providing step-by-step technical guidance
Preferred skills
experience in desktop support or help desk, understanding of mobile devices and tech products
Responsibilities
Responding to customer inquiries, researching and diagnosing system issues, logging and tracking tickets, following up on resolution timelines, escalating complex problems
Seniority
Entry to Mid-level, hands-on IC