Service Centre Manager
Core
Lead a high-volume automotive glass service centre, managing a dedicated team, customer experience, and operational performance.
Role type
Service Centre Manager
Builds
Automotive glass repair and replacement services for customers and insurers
Domain
Automotive / Insurance / Service Operations
Required skills
Team leadership, coaching, performance management, stakeholder management, operational data analysis, scheduling, safety management, budget monitoring
Preferred skills
Automotive industry experience, continuous improvement mindset
Responsibilities
Leading, coaching and inspiring the team; Delivering exceptional customer service; Managing relationships with customers, insurers and suppliers; Overseeing daily and weekly scheduling; Monitoring performance, KPIs and budgets; Driving safety, quality and continuous improvement
Seniority
Mid-Senior, hands-on IC
