Team Lead, Market Operations
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and team performance while delivering a hassle-free car buying experience.
Role type
Senior IC operations team lead (automotive retail) (via careerplan.io/jobs/8238148-team-lead-market-operations-at-carvana)
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Consumer services
Required skills
team leadership, employee coaching, strategic planning, process improvement, customer experience management, logistics coordination, performance reporting, problem diagnosis
Preferred skills
Salesforce, Tableau, analytical thinking, sales licensing knowledge
Responsibilities
recruit, onboard, and train Customer Advocates; conduct performance reviews and set team goals; monitor operational metrics and report to management; manage complex customer-facing issues; drive daily production in a fast-paced environment; perform physical tasks including car washing and vehicle delivery
Seniority
Senior, hands-on IC with management responsibilities