Team Lead, Market Operations - Mobile
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and consumer branding while driving production in a fast-paced customer service environment.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Customer operations
Deliverable
product features
Required skills
Team leadership, employee coaching, strategic planning, process improvement, problem diagnosis, customer experience management, logistics coordination, physical stamina
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
Interview, onboard, and train Customer Advocates; conduct performance check-ins and set goals; generate and present operational reports; manage complex customer-facing issues; drive daily production targets; perform physical tasks like washing cars and delivering vehicles.
Seniority
Senior, hands-on IC with management responsibilities