Product Support Representative
Core
Provide technical and product support to mining customers across Western Australia, resolving complex service issues and managing engine life data.
Role type
Senior Product Support Representative (Mining)
Builds
Technical support solutions and customer outcomes for mining operations
Domain
Mining industry / Heavy machinery engine support
Deliverable
client delivery
Required skills
Technical troubleshooting, database management, stakeholder liaison, issue prioritization, practical guidance provision
Preferred skills
Mechanical training, diagnostic support on complex repair events, interpreting technical information
Technologies
Engine life database, PC software/hardware
Responsibilities
Manage the engine life database, respond to urgent customer requirements, liaise with stakeholders to resolve issues, support escalations by coordinating information and documenting outcomes, provide diagnostic support on complex repair events
Seniority
Senior, hands-on IC