Product Support Engineer 3
Core
Regional Product Support Engineer providing technical support, troubleshooting, and repair for complex electro-mechanical equipment, computer systems, and networked/wireless systems for field engineers, technicians, and customers.
Role type
Senior IC product support engineer (electro-mechanical systems)
Builds
Operational reliability and performance of complex electro-mechanical equipment and software systems
Domain
Industrial manufacturing / Electro-mechanical systems
Deliverable
physical/clinical work
Required skills
electro-mechanical troubleshooting, root cause analysis, schematic interpretation, data analysis, escalation management, customer liaison, project management, clean room operations
Preferred skills
mentoring, training design, process improvement
Technologies
data analysis tools, word processing, spreadsheets, presentation software
Responsibilities
Diagnose and resolve complex technical issues in malfunctioning equipment or software; Escalate and manage unresolved problems from first-line support; Report design, reliability, and maintenance issues to engineering teams; Partner with account teams to present problem statements and gain buy-in on solutions; Identify opportunities for installed base performance improvements; Drive actions at customer sites to prevent repeat problems; Act as technical mentor and conduct training sessions.
Seniority
Senior, hands-on IC