Product Support Engineer 3
Core
Provide technical support, troubleshooting, and repair for complex electro-mechanical equipment, computer systems, and networked/wireless systems for customers and field teams.
Role type
Senior Product Support Engineer (Electro-mechanical)
Builds
Service and lifecycle solutions for critical equipment and processes
Domain
Semiconductor manufacturing equipment / Electro-mechanical systems
Deliverable
physical/clinical work
Required skills
electro-mechanical troubleshooting, root cause analysis, schematic interpretation, data analysis, project management, customer escalation management, clean room operations
Preferred skills
training and mentoring, cross-functional liaison, design review participation
Technologies
data analysis tools, word processing, spreadsheets, presentation software
Responsibilities
Diagnose and resolve complex technical issues in malfunctioning equipment or software; provide remote and on-site escalation support; report design and reliability problems to engineering; manage customer escalations and drive resolution actions; coordinate multiple technical tasks; conduct customer training sessions; work in restricted clean room environments; travel domestically and internationally.
Seniority
Senior, hands-on IC