Customer Support Engineer (Europe)
Core
Troubleshoot complex technical issues for enterprise customers, debug production problems, and improve support processes for AI development infrastructure.
Role type
Senior Customer Support Engineer (Infrastructure)
Builds
Self-hosted, agent-ready developer workspaces for AI-driven workflows
Domain
AI Development Infrastructure / Cloud Platforms / Distributed Systems
Deliverable
Production ML models | product features | client delivery
Required skills
Troubleshooting complex technical issues, diagnosing production network connectivity and performance, scripting (Bash/Python/Ruby), Terraform, REST APIs, command line tools, reading complex code, mentoring team members
Preferred skills
DevOps Engineering, Software Engineering, System Administration, Software-defined networking, supporting engineering teams
Technologies
Terraform, Kubernetes, Bash, Python, Ruby, GitHub, REST APIs
Responsibilities
Reproduce and debug customer issues using test environments, solve incoming technical support requests including high-severity cases, identify product usage trends and bugs, guide and mentor new team members, collaborate on customer debugging calls, document activities and contribute to knowledge bases, continuously improve processes and tools, perform periodic on-call rotation for production-down issues
Seniority
Senior, hands-on IC
