Senior Support Engineer
Core
Senior escalation point for complex technical issues in customer cloud environments, focusing on debugging infrastructure and AI workloads.
Role type
Senior Support Engineer (Cloud Infrastructure)
Builds
Internal troubleshooting tools, automation scripts, and operational documentation to improve support scalability.
Domain
Cloud Infrastructure / AI / GPU Computing
Deliverable
client delivery
Required skills
Linux troubleshooting, Kubernetes, cloud infrastructure (AWS/GCP/Azure/OpenStack), networking fundamentals, scripting (Python/Bash/Go), structured debugging, cross-team collaboration
Preferred skills
GPU-based infrastructure, AI/ML or LLM workloads, inference and training pipelines, observability, tooling improvement, open-source contributions
Technologies
Linux, Kubernetes, AWS, GCP, Azure, OpenStack, Python, Bash, Go
Responsibilities
Investigate and resolve complex technical issues in customer environments, troubleshoot Linux/Kubernetes/cloud/networking/storage/GPU workloads, act as senior escalation point for production incidents, reproduce issues and narrow down root causes, build or improve internal scripts and tools, help make support scalable through automation and observability, communicate clearly with customers during incidents, take part in weekend coverage and urgent issue response
Seniority
Senior, hands-on IC
