Customer Success Engineer - ANZ
Core
Technical expert ensuring customer adoption, ROI, and success for Cyera's AI data security platform.
Role type
Senior Customer Success Engineer
Builds
Customer adoption, usage, and expansion of Cyera's data security platform
Domain
Data Security / AI Trust Infrastructure
Deliverable
client delivery
Required skills
SQL, Python, cloud infrastructure administration, DLP, DSPM/CSPM, SIEM, vulnerability management, project management, consultative selling
Preferred skills
Bachelor's in Computer Science, prior software company technical customer-facing experience
Technologies
Cyera Platform, Cloud environments, APIs, web services
Responsibilities
Serve as primary technical expert and trusted advisor; drive customer adoption via onboarding and training; design customized use cases; resolve technical issues; monitor customer health metrics; conduct Quarterly Business Reviews; advocate for customer feedback to product roadmap; mentor team members.
Seniority
Senior, hands-on IC