Guest Services Agent
Core
Greet and welcome guests, manage check-in/check-out, handle inquiries and complaints, and maintain the front desk area at a premium airport hotel.
Role type
Guest Services Agent (Front Office)
Builds
Guest check-in/check-out workflows, payment processing, and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, check-in/check-out procedures, complaint resolution, local knowledge, payment processing, hotel systems (Opera PMS), multitasking, shift flexibility
Preferred skills
Hotel Management qualification, problem-solving, decision-making, interpersonal skills
Responsibilities
Greet and welcome guests, assist with check-in and check-out, handle guest inquiries and complaints, provide hotel and local information, maintain front desk cleanliness, process payments, collaborate with departments
Seniority
Individual Contributor