Key Account Manager
Core
Manage and develop relationships with key clients in the international freight forwarding industry to ensure satisfaction, retention, and revenue growth.
Role type
Key Account Manager (Logistics/Freight Forwarding)
Builds
Client relationships, revenue growth, and service solutions for international shipping clients
Domain
Logistics / International Freight Forwarding
Deliverable
client delivery
Required skills
Client relationship management, business needs analysis, cross-functional collaboration, upselling, customer reporting, billing management, international shipping regulations knowledge, Microsoft Office, Cargowise software
Responsibilities
Develop and maintain strong relationships with key clients, understand clients' business needs and provide solutions, identify opportunities for growth and upsell products, provide customer reports, resolve queries and freight bookings immediately, ensure timely and correct billing, stay updated with international shipping regulations