Account Manager
Core
Manage client relationships, drive product adoption, and identify upsell/cross-sell opportunities to help clients realize value from Flexport's supply chain solutions.
Role type
Account Manager
Builds
Global commerce and supply chain solutions for companies of all sizes
Domain
Logistics, freight forwarding, and supply chain
Deliverable
client delivery
Required skills
client relationship management, upselling and cross-selling, financial health monitoring, client onboarding, strategy review preparation, data analysis, consultative selling, supply chain knowledge
Preferred skills
logistics or freight forwarding background
Technologies
Salesforce
Responsibilities
Cultivate relationships with key business stakeholders; monitor account health and improve client experience; identify and close upsell, cross-sell, and renewal opportunities; monitor client financial health and payment schedules; lead client onboarding and create standard operating procedures; guide implementation stages and timelines; monitor client metrics and address escalations; prepare quarterly strategy reviews; drive product adoption; refine client success criteria; expand knowledge of supply chain processes.
Seniority
Mid-level, hands-on IC