Manager, HR Shared Services
Core
Manage and coach a team of HR specialists while owning complex employee cases, escalations, and compliance-sensitive issues end-to-end.
Role type
Manager, HR Shared Services
Builds
HR support operations, case resolution, and self-service knowledge base improvements
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
Team management, case management, process improvement, data analysis, compliance management, HRIS proficiency
Preferred skills
Dashboard/reporting experience, automation implementation, global HR exposure
Technologies
Jira, Confluence, Workday
Responsibilities
Manage and coach a team of HR specialists; Own escalations and complex employee cases end to end; Take ownership of AskHR reporting and dashboards; Monitor knowledge base quality; Drive process improvement and automation; Handle specific processes including immigration, global compliance, and background checks
Seniority
Manager, team leadership
