Regional Aftersales Manager (Automotive/OEM)
Core
Shape the aftersales foundation and customer experience for Geely in Australia's Southern region by influencing dealer performance, overseeing parts/service/warranty operations, and building dealer capability.
Role type
Regional Aftersales Manager (Automotive OEM)
Builds
Dealer network performance, aftersales systems, and customer satisfaction in the Southern region of Australia.
Domain
Automotive / After-sales services
Required skills
Dealer relationship management, business management, analytical thinking, parts & service operations, warranty claim management, KPI analysis, stakeholder engagement, training & coaching, compliance monitoring, strategic planning
Preferred skills
Mandarin language skills
Technologies
3PL systems, Geely aftersales systems
Responsibilities
Conduct on-site dealer visits to assess and improve performance; manage and motivate dealership aftersales teams; implement strategies to improve financial outcomes and customer satisfaction; support parts operations through 3PL engagement; enable system and process training for dealers; resolve customer complaints and special incidents; monitor and analyze key aftersales KPIs; support dealer capability building through coaching and certification; report regional market insights.
Seniority
Senior, hands-on IC
