Regional Operations Manager
Core
Lead fixed operations performance across multiple service centers in the East region, owning regional P&L, throughput, labor efficiency, parts performance, and customer experience.
Role type
Senior IC regional operations manager (automotive fixed operations)
Builds
Service center operations and repair workflows for Carvana dealerships
Domain
Automotive retail / Fixed operations / Stellantis warranty and recall programs
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
P&L management, multi-site leadership, KPI analysis, SOP execution, capacity planning, OEM program compliance, budget forecasting
Preferred skills
Stellantis experience, DealerConnect/wiADVISOR/STAR Parts/Mopar systems knowledge
Technologies
DealerConnect, wiADVISOR, STAR Parts, Mopar standards
Responsibilities
Own regional P&L and drive action plans for off-target sites; Manage and develop store-level GMs (3–4 sites); Balance capacity against demand across sites; Run regional operating cadence (weekly/monthly reviews); Maintain alignment with OEM warranty, recall, and CSI programs; Represent regional performance and investment needs to corporate leadership
Seniority
Senior, hands-on IC with multi-site leadership