Account Manager-Customer Success
Core
Serve as the primary strategic advisor and point of contact for key veterinary client accounts, driving adoption and performance of practice management and procurement platforms.
Role type
Senior Account Manager (Customer Success)
Builds
Vetcove's practice management system, procurement marketplace, and home delivery ecommerce experience for veterinary organizations.
Domain
Veterinary healthcare / SaaS
Deliverable
client delivery
Required skills
Account management, strategic advisory, agenda crafting, cross-functional collaboration, project management, account performance analysis, client onboarding, corporate relationship nurturing
Preferred skills
Data analysis, presentation skills, Microsoft Office expertise, travel for client events
Technologies
Microsoft Office (PowerPoint, Excel)
Responsibilities
Act as main point of contact for client communication and oversight; craft agendas and host weekly meetings for key accounts; collaborate with product and engineering on feedback loops; project manage catalog updates and marketing campaigns; analyze account performance and present optimization opportunities; work with onboarding teams for new clinics; nurture corporate relationships to drive loyalty.
Seniority
Mid-Senior level, hands-on IC