Incident Controller
Core
Leading the management of major incidents and service-impacting events across critical telecommunications and technology services.
Role type
Senior IC Incident Controller
Builds
Operational control and service restoration for critical network and platform services
Domain
Telecommunications / Critical Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Major incident management, Service restoration, Stakeholder communication, Root cause analysis, Post-incident reviews, Operational governance, Vendor management, ITIL frameworks, Cross-functional coordination, Crisis management
Preferred skills
Government/Defence network experience, 24x7 operations, Simulation exercises
Technologies
ITIL-based service management frameworks
Responsibilities
Lead major incident management and assume operational control during critical events; Coordinate cross-functional teams to drive timely service restoration; Manage executive, customer, and operational communications; Lead post-incident investigations and root cause analysis; Facilitate post-incident reviews and lessons-learned workshops; Ensure compliance with incident management processes and governance frameworks
Seniority
Senior, hands-on IC
