Consultant, Crisis Management
Core
Lead and support responses to high-impact technology incidents to strengthen client operational resilience and ensure critical services are restored.
Role type
Senior IC technology crisis management lead
Builds
Operational resilience and recovery capabilities for Tier 1 financial institutions
Domain
Financial Services / Technology Operations
Deliverable
client delivery
Required skills
Technology crisis management, major incident management, operational resilience, stakeholder management, executive communications, cross-functional coordination, post-incident analysis
Preferred skills
Financial services experience, ITIL, NIST, ISO 22301, crisis simulation, enterprise risk management
Technologies
ITIL, NIST, ISO 22301
Responsibilities
Lead or support technology crisis response activities during major incidents and cyber events; Coordinate crisis command-and-control activities including stakeholder engagement and escalation management; Develop and test technology crisis management playbooks and incident response procedures; Partner with technology, cyber security, operations, risk, legal, and senior leadership teams; Conduct post-incident reviews and oversee corrective actions
Seniority
Senior, hands-on IC
