Service Reliability Manager (GNSP)
Core
Manage shift teams and lead service improvement initiatives for Sky's 24/7 telecoms network operations.
Role type
Senior Service Reliability Manager (Network Operations)
Builds
24/7 service desk operations and incident resolution for Group Networks routing
Domain
Telecoms / ISP / Network Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telecoms network architecture (IP core, access, transmission, cloud, ISP), Network Engineering operations (Access, MPLS, IP routing, switching, security, load balancing), Change and incident management, Network audits and compliance, Technical documentation and playbook creation, Stakeholder communication during high-impact incidents, Team leadership and shift planning
Preferred skills
Professional-level technical certification (e.g., CCNP, NSE), Vendor-specific expertise, Automation and monitoring tool familiarity, Service improvement mindset
Technologies
IP core, Access networks, Transmission, Cloud, ISP services, MPLS, IP routing, Switching, Firewalls, Load balancing
Responsibilities
Manage shift teams including rota planning and shift cover, Lead business change and service introduction processes, Lead service improvement initiatives such as network management platform onboarding, Fulfill Duty Operations Manager role for operational incident escalation, Conduct network audits and compliance activities, Maintain Service Reliability knowledgebase and playbooks
Seniority
Senior, hands-on IC with team leadership
