Telecom Manager – Network Operations Center
Core
Lead AEP's 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure.
Role type
Senior IC telecom manager (NOC)
Builds
Reliable telecommunications infrastructure and efficient systems for AEP's Operating Company and Business Unit customers
Domain
Energy industry + Telecommunications/Network Operations
Required skills
Network technologies, monitoring platforms, event management systems (NMS/EMS, telemetry, alarms, analytics), shift-based team leadership, proactive monitoring, failure prevention, first-call resolution, incident management, budget management, stakeholder influence
Preferred skills
Supervisory experience, relevant technical certifications
Technologies
NMS/EMS, telemetry, alarms, analytics
Responsibilities
Lead 24x7 NOC operations, drive transformation to proactive intelligence-driven model, oversee event correlation and escalation management, improve MTTD and MTTR, manage annual O&M and capital budgets, lead high-performing around-the-clock teams
Seniority
Senior, hands-on IC
