Telecom Manager – Network Operations Center
Core
Manage and develop technical staff to operate, maintain, and repair a reliable telecommunications infrastructure and 24x7 Network Operations Center (NOC) for an energy company.
Role type
Senior IC telecom manager (NOC operations)
Builds
Reliable network and telecommunications infrastructure
Domain
Energy industry + Telecommunications/Network Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Leading 24x7 operational teams, managing shift-based organizations, network technologies knowledge, monitoring platforms expertise, event management systems proficiency, proactive monitoring, failure prevention, first-call resolution, incident leadership
Preferred skills
Supervisory experience, relevant technical certifications
Technologies
NMS/EMS, telemetry, alarms, analytics
Responsibilities
Lead AEP's 24x7 Network Operations Center ensuring reliable operation and rapid restoration, drive transformation from reactive to proactive intelligence-driven operating model, identify key failure types and implement repeatable troubleshooting processes, oversee event correlation and escalation management, partner with Telecom Engineering to reduce customer impact, improve Mean Time to Detect and Mean Time to Restore
Seniority
Senior, hands-on IC with team leadership
