Senior Customer Success Specialist - Health Tech
Core
Senior Customer Success Specialist driving adoption and retention of clinical solutions (UpToDate, LexiDrug, Expert AI) for hospitals and academic institutions in Australia and New Zealand.
Role type
Senior Customer Success Specialist (Health Tech)
Builds
Customer success plans, onboarding workflows, training programs, and usage analytics for clinical software.
Domain
Healthcare technology / Clinical information systems
Deliverable
product features
Required skills
Clinical practice experience, EMR systems knowledge, strategic communication, customer insight, advanced analytics, product knowledge, CRM proficiency, travel readiness
Preferred skills
None stated
Technologies
Salesforce.com, UpToDate, LexiDrug, Expert AI
Responsibilities
Design and execute customer success awareness and training strategies; Develop programs to drive product adoption; Build strong relationships with customers and identify clinical advocates; Manage large-scale national and international projects; Analyze usage data to identify early warning signs; Troubleshoot access and integration issues; Conduct train-the-trainer sessions.
Seniority
Senior, hands-on IC
