Technical Support Engineer - PowerEdge XE
Core
Resolve complex technical issues for Dell PowerEdge XE servers via phone, email, chat, and web, providing remote diagnostics and solutions.
Role type
Senior IC technical support engineer (hardware/server)
Builds
Support services for PowerEdge XE servers
Domain
Enterprise IT hardware / Server infrastructure
Deliverable
client delivery
Required skills
PowerEdge server expertise, Linux troubleshooting (RHEL/Ubuntu), diagnostic utility usage, high-pressure customer interaction, issue documentation
Preferred skills
Bachelor's degree
Technologies
PowerEdge XE, RHEL, Ubuntu
Responsibilities
Own and resolve complex customer-reported issues across multiple channels; document issue progress and communicate with customers; collaborate with Engineering and SE teams to resolve problems; provide feedback to Engineering on product quality and reliability; ensure high-quality issue closures.
Seniority
Mid-level, hands-on IC
