Senior Cloud Support Engineer
Core
Senior technical support engineer for GPU-powered AI infrastructure, diagnosing complex issues and ensuring high availability for customers.
Role type
Senior IC cloud support engineer
Builds
GPU-powered AI infrastructure for enterprise customers
Domain
AI infrastructure / Cloud computing / Data centers
Deliverable
production ML models | infrastructure
Required skills
Linux CLI, Kubernetes, Terraform, Grafana, Git, high-performance computing (Infiniband, RDMA, RoCE, SDN), VM management, alert triage, root cause analysis
Preferred skills
Storage technologies (NVMe, SSD, distributed storage), block/object/file storage protocols, automation/scripting, coaching
Technologies
Zendesk, Kubernetes, Slurm, Terraform, Grafana, AWS, Azure, GCP, Infiniband, RDMA, RoCE, SDN
Responsibilities
Deliver hands-on technical support via Zendesk meeting SLAs and CSAT targets; manage 24/7 support rotation for critical issues; diagnose and resolve VM, hardware, and scaling issues; perform alert triage, maintenance windows, and node delivery testing; collaborate with SRE/Networking/Storage teams for RCA; create internal documentation and SOPs; suggest and implement process/tooling enhancements.
Seniority
Senior, hands-on IC
