Reservations Agent – Remote
Core
Managing reservation enquiries and bookings across phone, email, and other channels, converting guest needs into confirmed holiday accommodation bookings.
Role type
Reservations Agent
Builds
Confirmed bookings for holiday homes
Domain
Hospitality / Short-term rental
Required skills
Reservation management, customer service, booking system proficiency, payment processing, guest issue resolution, revenue support, corporate travel agent relations, pricing optimization
Preferred skills
Commercial mindset, proactive problem solving, roster flexibility, relationship building
Responsibilities
Managing reservation enquiries and bookings across phone, email and other communication channels; Converting enquiries into bookings by understanding guest needs and recommending suitable properties; Processing payments, managing booking changes and maintaining accurate reservation records; Handling guest questions and resolving booking issues with professionalism and sound judgement; Supporting the revenue manager with daily revenue tasks relating to changes in pricing, minimum stays and settings on our pricing tool; Helping to increase the number of direct bookings by building relationships with corporate travel agents