Customer Success Manager
Core
Senior Customer Success Manager acting as a strategic advisor to healthcare organizations to drive adoption of predictive AI technology for patient care and operational efficiency.
Role type
Senior strategic account manager (healthcare AI)
Builds
Circadia Intelligence Platform (contactless sensing, predictive models, EHR integrations)
Domain
Healthcare / Health IT / AI
Deliverable
client delivery
Required skills
strategic partnership management, complex multi-site client management, executive-level communication, consultative problem solving, data-driven advisory, post-sales lifecycle ownership
Preferred skills
healthcare/med-tech/health IT background, ability to navigate institutional environments, travel readiness (50%)
Responsibilities
Act as trusted advisor to key leadership teams; Lead onboarding and implementation engagements; Engage with CMOs, CNOs, and operations leaders; Leverage predictive analytics to surface insights on patient outcomes and ROI; Own renewal and expansion strategy; Provide field intelligence to the product team
