IT Colleague Support Engineer
Core
Primary IT support engineer for the London office, delivering 1st and 2nd line support, managing device lifecycles, and collaborating with global hubs.
Role type
IT Support Engineer (1st/2nd line)
Builds
Secure, seamless IT experience for employees and executives
Domain
Enterprise IT Support / Workplace Technology
Deliverable
client delivery
Required skills
IT support, macOS support, Windows support, access management, network connectivity, A/V hardware, knowledge base documentation, vendor management
Preferred skills
M365, Dynamics, customer-centric support
Technologies
Okta, Terraform, macOS, Windows, Google Workspace, Intune, Jira, Workspace ONE, Claude
Responsibilities
Deliver 1st and 2nd line IT support to the London team; Provide white-glove support to executive team members; Administer access management via Okta and Terraform; Manage full macOS and Windows device lifecycle; Introduce AI productivity tools like Claude; Champion IT employee lifecycle (onboarding/offboarding); Optimize office network connectivity and A/V hardware; Author and refine knowledge base documentation; Partner with vendor networks for hardware and software management
Seniority
Mid-level, hands-on IC
