Service Coordinator
Core
Organizing and scheduling field service activities for the Pest Control team, managing technician visits, and handling customer service inquiries.
Role type
Service Coordinator
Builds
Pest control service schedules and operational reports
Domain
Pest control / Hygiene services
Deliverable
dashboards & analysis
Required skills
Scheduling, customer service, administrative documentation, reporting, time management, computer skills
Responsibilities
Organize and schedule regular field service activities for the Pest Control team; Ensure all Service Technician visits are loaded within set time frames; Respond to customer enquiries and arrange non-routine service calls; Maintain reporting spreadsheets and provide ongoing reports on technician productivity and customer retention.