Service Coordinator
Core
Coordinate field service requests, schedule technicians and vendors, and manage work orders to ensure efficient service delivery.
Role type
Service Coordinator
Builds
Field service operations for customers
Domain
Technical services / Field service
Required skills
Scheduling, vendor coordination, work order management, customer communication, problem-solving, time management, documentation, Microsoft 365
Responsibilities
Receive and prioritize incoming field service requests, coordinate qualified field technicians and external vendors, manage work orders throughout the service lifecycle, track service commitments and address delays, communicate with customers and internal teams, maintain accurate work order documentation, review technician deliverables and service charges.
Seniority
Entry-level, individual contributor