Service Advisor - Off Highway
Core
Key link between customers and technicians in the Off Highway service department, coordinating repairs and ensuring critical equipment remains operational.
Role type
Service Advisor (Off Highway)
Builds
Repair and maintenance services for premium Off Highway products (trucks, engines, power systems)
Domain
Heavy-duty commercial vehicles, mining, energy, construction, industrial, oil and gas, agriculture
Deliverable
client delivery
Required skills
proactive communication, accurate quoting, invoice processing, phone query handling, workload monitoring, WIP management, safe working practices
Preferred skills
On-Highway Customer Service experience, product knowledge
Responsibilities
Take bookings and advise customers on repair progress and estimated finish times; provide accurate quotes and timely follow-ups; process invoices upon job completion; respond to phone queries efficiently; monitor technician workloads to meet productivity targets; manage work in progress (WIP) with the Service Manager and Technicians to increase efficiencies
Seniority
Individual Contributor