Analista de Experiência do Cliente Júnior - Atendimento B2B
Remote · from Brazil
Core
Provide responsive B2B customer support via email and chat, investigating issues and guiding business customers toward solutions.
Role type
Junior Customer Experience Analyst (B2B Support)
Builds
Digital platform support services for business customers
Domain
Technology / B2B SaaS
Deliverable
product features
Required skills
Customer support via email and chat, Analytical thinking, Attention to detail, Written and verbal communication, Task prioritization, Problem-solving
Responsibilities
Respond to customer and user inquiries through email and chat, Investigate customer issues including complex cases, Identify recurring problems and technical bugs, Document and communicate findings and escalate relevant issues