Portfolio Support Officer
Core
Own a portfolio of residential loans across their tenure, ensuring customers meet loan conditions and managing arrears and hardship cases.
Role type
Senior IC loan servicing and portfolio support officer
Builds
Residential loan book for a non-bank lender
Domain
Fintech / Property Finance / Credit Risk
Required skills
loan servicing, arrears management, hardship assessment, customer negotiation, regulatory compliance (National Credit Code), record keeping
Preferred skills
residential mortgage experience, fintech background, empathetic communication
Technologies
National Credit Code, ASIC guidance, internal dispute resolution systems
Responsibilities
Monitor accounts approaching key dates (maturity, rate resets), manage arrears end-to-end, assess hardship applications, maintain accurate file notes, flag emerging risk trends
Seniority
Mid-level, hands-on IC