Survey Analyst & Client Support
Core
Support consultants with survey build, delivery, analysis, and reporting using cloud-based survey applications while providing technical support to clients.
Role type
Survey Analyst & Client Support
Builds
Cloud-based survey application features and client support materials
Domain
Workplace engagement and employee feedback
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Survey application expertise, data analysis, technical support, written and verbal communication, time management, problem-solving, team coordination
Preferred skills
Interest in workplace engagement, aptitude for technology systems
Technologies
Cloud-based survey application
Responsibilities
Support consultants with survey build, delivery, analysis, and reporting; Liaise with clients providing technical support; Build client support materials including online processes and screen capture demos; Participate in internal product development; Train consultants on new features
Seniority
Junior to Mid-level, mentored by a senior team member