Reservation and Guest Services Manager
Core
Managing guest reservations, matching guests with properties, and handling inbound calls for a residential rental agency.
Role type
Guest Services Manager (Sales & Operations)
Builds
Long-term executive leases, short-term extended accommodation, and super-luxury holiday rentals
Domain
Real Estate / Hospitality
Required skills
CRM proficiency (SalesForce), Microsoft Office, property matching, guest communication, sales closing, key exchange management, social media management
Preferred skills
Technology adoption, fast learning, self-management
Responsibilities
Welcoming inbound calls from guests and clients, matching guest needs with the right property, communicating with affluent clientele, liaising with housekeeping and operations teams, managing key exchanges, stimulating positive reviews
Seniority
Individual Contributor