Enterprise Application Specialist
Core
Frontline support and resolution of incidents and service requests for TechnologyOne (OnCouncil) systems, specifically Ci Anywhere and Ci environments, within a local council.
Role type
Enterprise Application Support Specialist
Builds
Maintains system performance and supports ongoing process improvements for council operations
Domain
Public Sector / Enterprise Resource Planning (ERP)
Deliverable
client delivery
Required skills
TechnologyOne OnCouncil support, Ci Anywhere (CiA) environment management, workflow configuration (BPAs), permissions and access governance, integration support, UAT and functional testing, ITIL-based incident/problem/change management, SaaS/cloud application support, business requirement analysis, process mapping
Preferred skills
Experience with legacy Ci environments, vendor management for upgrades and releases
Technologies
TechnologyOne, OnCouncil, Ci Anywhere, Ci
Responsibilities
Resolve incidents and service requests related to TechnologyOne systems, configure and support application workflows and integrations, gather and document business and technical requirements, analyze processes to identify improvement opportunities, support testing cycles (UAT, regression, integration), maintain application documentation and support procedures, conduct access reviews and risk remediation
