Support Analyst
Core
Support high-volume, high-performance client-facing applications in cloud, mobile, and on-premise environments for Fortune 500 and Public Sector clients.
Role type
Support Analyst
Builds
Cloud-based, mobile, and on-premise application implementations
Domain
Enterprise Cloud Transformation / IT Solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Application support, Business analysis, Project management, Salesforce.com implementation, Root cause analysis, Functional testing, Release management, Configuration changes, Report creation, Documentation
Preferred skills
Waterfall, Agile, Iterative development methodologies
Technologies
Salesforce.com
Responsibilities
Communicate project status with clients, Identify enhancement requests, Communicate requirements to developers, Support end users via email/phone/portals, Determine root cause and implement solutions, Make configuration changes, Create reports, Develop and execute functional test cases, Update project documentation, Manage application releases
Seniority
Mid-level, hands-on IC
