Applications (ServiceNow) Engineer
Core
Configures, administers, and optimizes enterprise COTS/SaaS platforms (Salesforce, ServiceNow, Workday) to support clinical and business operations.
Role type
Senior ServiceNow Engineer (Enterprise COTS/SaaS)
Builds
Scalable, reliable application solutions for healthcare operations
Domain
Healthcare / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow configuration, Salesforce administration, Workday administration, API integration (REST/SOAP), platform-native scripting (Flow Designer, Apex, Glide), ITSM principles, release management, root cause analysis, data governance
Preferred skills
AI-assisted development, Agile/Scrum delivery, vendor management, technical documentation
Technologies
ServiceNow, Salesforce, Workday, MuleSoft, Boomi, Microsoft Office Suite
Responsibilities
Configure and maintain enterprise COTS/SaaS platforms; translate business requirements into technical solutions; lead solution discovery and technical design; support system integrations; conduct application testing and QA; manage release activities; monitor application performance; provide Tier 2/3 support; mentor less experienced engineers; drive technical standards and process improvements.
Seniority
Senior, hands-on IC with mentorship responsibilities