Product Services and Technical Portfolio Project Manager
Core
Primary relationship contact for city departments, identifying business needs and recommending OIT services and approved technology platforms to streamline operations.
Role type
Product Services and Technical Portfolio Project Manager
Builds
Departmental technology solutions using OIT service catalog, low-code apps, CRMs, and workflow automation tools.
Domain
Public sector IT / Government operations
Deliverable
product features
Required skills
Relationship management, business needs discovery, process improvement, solution coordination, documentation, stakeholder communication, low-code platform advisory, requirement gathering, project tracking
Preferred skills
Business analysis, IT service delivery, public-sector operations, CRM support, workflow automation, technical team coordination
Technologies
Quickbase, Microsoft Power Platform, Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio, Salesforce, Microsoft Dynamics 365, Creatio, Airtable Enterprise, SmartSuite, Retool, ServiceNow
Responsibilities
Conduct department check-ins to understand needs and priorities; lead discovery sessions to document current-state processes and pain points; advise on service catalog options and platform fit; coordinate solution implementation and track requests to launch; identify opportunities for process improvement and service consolidation; document meetings and solution outcomes.
Seniority
Mid-level, hands-on IC